We invited Lawrence Philbrook and Frieda Lin down to Singapore this weekend to conduct a workshop on Focused Conversation - a structured process helpful in planning and facilitating virtually every form of group communication, and to involve every member in the discussion of diverse and difficult issues.
During the 2 days, we practiced and improved our skills facilitating conversations to work towards appropriate answers, by intentionally moving through topics with four steps of questioning:
Objective questions - dealing with facts, data and observations
Reflective questions - related to individual experiences
Interpretive questions - about meaning, significance and implications
Decisional questions - concerned with conclusion and action moving forward
The session revolved around a simple but fundamental idea of facilitation: the best answer comes from asking the right questions, in the right order. Before dismissing other's answers as irrelevant, we should first self-reflect on the questions we asked.