【Focused Conversation Method】A method to categorize conversations into four levels of communication to facilitate dialogs and understanding of each other’s viewpointsCommunication Skill
Through learning and practice of facilitation, Titansoft believes that the Focused Conversation Method is the closest to people's natural way of thinking and used as the common language and a tool to facilitate dialogue in the daily work.
【GROW Coaching Model】Enable others to explore the best use of available resources and find a suitable course of action through conversationsCommunication Skill
"coaching" as a clearly described and formally contracted partnership in which the coach is a companion of the client in the latter's thoughts and creative process.
【Wildly Important Goal】Identifying and focusing on the exact actions that help achieve the goal to improve the overall performanceManagement Skill
To guide the departments to focus on their projects, Titansoft developed KPI based on WIG to help them decide which is more important: strategy or execution? The common answer from leaders around the world is execution.
【Time Management Matrix】Organize work effectively and manage time well to avoid being pressured by the scheduleManagement Skill
The Time Management Matrix is also known as the "Eisenhower Matrix." It's a time management approach that categorizes everyday work with "importance" as the vertical axis and "urgency" as the horizontal axis. The categorization can always help review whether the time and energy are appropriately allocated.
【Impact Effort Matrix】A tool to help analyze priorities and evaluate the quadrant to which a requirement mission belongs for work prioritizationManagement Skill
The Impact Effort Matrix is a tool to help analyze priorities. The four quadrants are delineated with "Effort" as the horizontal axis and "Impact" as the vertical axis.
【Responsibility Assignment Matrix】A tool that delegates team members for a project and clearly defines the relationship between roles and the corresponding responsibilitiesManagement Skill
A Responsibility Assignment Matrix (RACI) is a tool for building a table that delegates team members on a project and specifies the roles, related tasks, and members assigned to each role.
【SNT Action Principles】A communication style for discussing goals or work items that helps team members to focus quickly and increase communication effectivenessManagement Skill
At Titansoft, when members discuss goals or any issue that require communication, such as actions or work items, the more memorable SNT principles are adopted.
【TOPS Solution in Six Steps】Define the problem properly for the right cureManagement Skill
Based on the past learning and experience, Titansoft has summarized TOPS (Titansoft One-page Problem Solving) as a tool to analyze and identify problems.
【STEPS REPORT 】Technical troubleshooting and problem-solving methods: inspect, think, experiment, validate, and sustainOne page paper
STEPS REPORT is often used at Titansoft to discuss online product issues and make discussion minutes within a one-page limit. It's a troubleshooting and problem-solving tool for defining problems, finding their root causes, and preventing or solving them.
【RALL REPORT】Review and Lesson LearnedOne page paper
Learning happens everywhere in Titansoft. The RALL (Review and Lesson Learned) REPORT helps employees review their learning process, enhance their personal learning effectiveness, and pass on the learned information to influence more colleagues.
【TEST REPORT】Team probationary evaluation methods: Track, Excellence, Suggestion, and TelescopeOne page paper
In the early stages of Titansoft's transformation, the teams, rather than just the supervisor. Team designed the TEST REPORT tool and process to help self-organizing. This tool and method can facilitate conversations between the teams and their new employees.